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Documentation Index

Fetch the complete documentation index at: https://help.cartble.com/llms.txt

Use this file to discover all available pages before exploring further.

Every Cartble store launches with a free subdomain in the format your-slug.mycartble.com. While this gets you online immediately, a custom domain — such as mystore.com — builds brand trust and makes your store easier to find and remember. Custom domains are available on paid plans that include the custom domain addon.
Custom domains require a paid plan with the customDomain addon enabled. If this option is greyed out in your settings, upgrade your plan in Admin → Billing first.

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Setting up your custom domain

1

Open Domain settings

In your Cartble admin, go to Settings → Domains.
2

Enter your domain

Type your domain name into the Custom Domain field (for example, mystore.com). Do not include www — Cartble stores your apex domain and handles routing for you.
3

Note your DNS record details

Cartble displays the DNS record you need to add. For the recommended www setup, create a CNAME record with the name www pointing to the target shown in your Domains settings panel. Copy the exact target value from your admin — do not type it manually.
4

Add the record at your DNS provider

Log in to your domain registrar or DNS provider (for example, Cloudflare, Namecheap, or GoDaddy) and create the DNS record using the values displayed in your Cartble admin. The process varies by provider but is typically found under DNS Management or Zone Editor.
5

Verify your domain

Return to Cartble and click Verify Domain. Cartble checks whether the CNAME record has propagated correctly. If verification succeeds, your domain status changes to Verified.
6

Go live

Once verified, your storefront is accessible at your custom domain. Cartble automatically provisions an SSL certificate so your site loads securely over HTTPS.
DNS changes can take anywhere from a few minutes to 48 hours to propagate worldwide, depending on your DNS provider and your domain’s previous TTL settings. If verification fails shortly after adding the CNAME record, wait a few hours and try again.

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www vs. apex domains

Using a www subdomain (for example, www.mystore.com) is generally simpler with CNAME-based setups because the DNS specification allows CNAME records on subdomains. Apex domains (mystore.com without www) require CNAME-flattening support from your DNS provider — Cloudflare supports this natively, but many traditional registrars do not. If you run into issues with your apex domain, try adding a www CNAME record and redirecting your apex to www.

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Verifying domain status

When you click Verify Domain, Cartble checks whether your DNS records have propagated and correctly point to your Cartble storefront. The verification process accepts both the apex (mystore.com) and the www variant (www.mystore.com), so your storefront is reachable from either once DNS propagates. Your domain settings panel displays the current verification state — Verified or Pending — so you can see at a glance whether your domain is live.